If you have just signed up to Shield and you receive this Error message when trying to login, it is most likely due to the fact that you haven't completed the Verification steps from the onboarding email.
This can get quickly solved by following these steps:
Step 1 — Find the Onboarding email
Go to your email inbox, and search for the onboarding email sent from The Shield Team ([email protected]). Make sure to check your spam folder as well, because it might have ended up there
Step 2 — Verify your account
Log in to LinkedIn (on the profile you wish to connect)
Copy the License key from the onboarding email
Insert the License key to the Chrome Extension
Click Verify. Once you successfully verified your account, your Chrome extension should look like this:
Step 3 — Log in to Shield
Copy username and password from the onboarding email
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The Shield team
Need more help? Send us a message in the chat or email us at [email protected]