Trouble signing up?

Signup issues troubleshooting

Jaziel Dacay avatar
Written by Jaziel Dacay
Updated over a week ago

If you’re having trouble signing, the most common problem is that our devices have something installed that blocks us from smoothly signing up.

Here a few actions you can do:

1 — Disable Ad-Blockers

Ad-Blockers are great but sometimes they block credit card fields when trying to sign up. We integrate Stripe Payments to handle your credit card information and this has nothing to do with ads but sometimes get blocked so try disabling your ad-blocker during sign up.

2 — Go Incognito

Sign up on a different browser from Incognito mode:

  1. Click the 3 right dots on your right

  2. Click on "New Incognito Window"

  3. Sign up

3 — Switch to a different device

Sometimes our devices just give up on us and we have to switch to another.

Try instead signing up from your laptop or your phone and vice versa.

If nothing works, please send us a message in the chat or email us at [email protected]

The Shield team

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